Frequently asked questions

We currently ship to addresses in the United States.

We prepare your order and hand it to the carrier within 1–3 business days. After it ships, delivery usually takes 6–12 business days. Business days don’t include weekends or holidays. These are estimates, not guaranteed delivery dates.

Shipping for non-members is calculated and shown at checkout before you complete your purchase. VIP members get free shipping on eligible member orders. We don’t charge a handling fee.

We email you a tracking link as soon as it is available. You can also check your order any time on our Track Your Order page. Tracking can take a short time to show the first movement after the label is created.

Orders may ship from more than one warehouse location, so items from one order can arrive separately. If that happens, you may receive a tracking link for each package.

Contact us as soon as possible. We can update the address or cancel the order for a full refund only before it ships. A shipped order can no longer be changed or cancelled.

Contact us within 15 days of delivery at support@onlinegoodsroom.com with your order number, a short description of the problem and clear photos of the item, the packaging and the shipping label. Keep the item until your claim is settled. An approved claim is resolved with a replacement, store credit or a refund.

If your package hasn’t arrived by the end of the estimated delivery time, contact us and we will look into it. Please reach out within 15 days after the end of the estimated delivery time.

Please check around your property, with neighbors, your building mail area and the carrier, and allow a little extra time, since carriers sometimes mark a package delivered before it arrives. If it still hasn’t turned up, contact us within 15 days of the delivery date shown in tracking.

We don’t accept returns or issue refunds for change of mind or personal preference. Every order is still covered if it arrives damaged, incorrect, defective or does not arrive at all. Please don’t mail anything back without contacting us first. Full details are in our Refund Policy.

Approved refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Shipping protection is an optional $3.95 add-on at checkout. It covers packages that are lost, stolen or damaged in transit, including a package marked as delivered that you cannot find. You can complete your order without it.

Yes. Our checkout is encrypted end to end, and payments are processed by certified payment providers. We never see or store your full card number.

We accept Visa and Mastercard, plus Apple Pay on supported devices. Available options are shown at checkout.

Any sales tax required by law is shown at checkout before you pay.

Please contact us first. We can usually fix it faster than a bank or card dispute, and contacting us doesn’t take away your right to ask your bank to review the charge.

An optional membership that gives you 50% off everything in the store, free shipping on eligible member orders and access to the members-only collection. See everything it includes on the VIP Club page.

No. You join only by checking an unchecked box at checkout, shown next to the membership price and terms. Leave it unchecked and you simply pay for your order.

Your first membership charge of $34.99 is made 14 days after the date of your order, and then $34.99 is charged every 28 days until you cancel. There is no cancellation fee.

Cancel any time online at cancel.onlinegoodsroom.com using only the email address you used when you joined, or contact our support team. Cancelling stops all future membership charges. Full rules are in our Subscription Terms.